ScanSay turns a simple QR code — on your counter, tables, receipts or parcels — into a voice feedback channel. Customers talk for 30 seconds; AI turns it into clear, private insights on your dashboard. Hear about problems before they become bad reviews.
Free plan available · No app for your customers to install
You invest heavily in everything — the fit-out, the stock, the staff, the marketing.
But do you ever hear what your customers like, what they don't, and what they actually want?
Most never say a word — they just don't come back. ScanSay makes telling you effortless.
No hardware, no app, no forms. If your customer can scan a QR code, they can tell you what they think.
We generate branded QR cards, stickers and counter stands for you. Put them on tables, tills and receipts — or drop a card into every bag and parcel.
Scanning opens a simple page — no app, no login. They tap the mic and speak for 30 seconds. Prefer typing? A text option is always there too.
Every recording is transcribed and analysed. You get the sentiment, the themes and the exact words — privately, on your dashboard, in minutes.
You run a business — you don't have time to replay recordings. ScanSay summarises everything and only interrupts you when it matters.
Every voice note is scored and grouped into themes — service, product, price, cleanliness — so you can watch trends, not read transcripts.
A genuinely unhappy customer triggers an email or SMS alert straight away — so you can put it right before it turns into a public 1-star review.
Read the AI summary in seconds, or hit play and hear the customer's actual voice and tone when it matters.
Set your incentive once — a next-visit discount, a free item or a prize draw. ScanSay issues single-use codes with expiry dates and monthly caps, so it can't be abused.
A Monday-morning email with what changed last week. Got more than one site? Compare locations side by side.
Every unhappy customer has an untold story.
Most of them tell it for the first time — in a public review.
ScanSay lets you hear that story first, so you can put things right before it ever touches your reputation — and thank the happy customers while they're still at the till.
Nobody scans a QR code out of goodwill. Pick a reward template during setup — ScanSay handles the codes, expiry and limits.
"10% off your next visit over £25." Protects your margin and brings the customer back through the door. Perfect for cafés, restaurants and salons.
For online shops: a unique discount code revealed after feedback is submitted. One per order, expires automatically, never leaks to coupon sites.
"Every feedback enters a draw for a £50 voucher." One fixed cost, unlimited responses — the budget-friendly option for high-footfall businesses.
Start free, then one flat monthly price per location. No contracts, no per-response surprises — cancel any time.
Prices exclude VAT. Start on the free plan and upgrade whenever you're ready.
Get started with ScanSay — hear what your customers really think, and invest where it matters most to them. Founding businesses get their first 3 months free and 25% off for life on paid plans.
No spam — just launch news and your founding-member invite. Unsubscribe any time.
No. Scanning the QR code opens a lightweight web page in their phone's browser. They tap the mic, talk, and they're done. A text option is available for anyone who'd rather not speak out loud.
No — everything goes privately to your dashboard. That's the point: you hear about problems directly and can fix them, instead of finding out from a public review.
There's a free plan with up to 15 voice responses a month — no card required. Paid plans start at £19/month (Starter) or £39/month (Growth), per location, with 2 months free if you pay yearly. Founding members who sign up before launch get their first 3 months free and 25% off for life on paid plans.
Recordings are processed to produce your transcript and summary, stored securely, and never sold or shared. Customers are told exactly what happens to their recording before they tap the mic, in line with UK GDPR.
Yes. Rewards are issued as single-use codes with expiry dates, one feedback per visit, and a monthly cap you control — so a 10% code can't be redeemed five times by the same person.